Returns & Exchanges

Due to the perishable nature of our handcrafted ice cream, we are unable to accept physical returns; however, we are committed to ensuring your satisfaction through our Great Delivery Guarantee.

Return Process

• 1.
  Verify Condition

  Upon arrival, inspect your shipment to ensure the dry ice has maintained the quality and temperature of your ice cream pints.

• 2.
  Document Issues

  If your order arrived damaged or melted, please take clear photographs of the product and the shipping packaging immediately.

• 3.
  Contact Support

  Email our customer service team within 48 hours of delivery with your order number and any supporting documentation of the issue.

• 4.
  Resolution Process

  Our team will review your claim to provide a suitable resolution, which may include a full refund or a complimentary replacement shipment.