Frequently Asked Questions
Everything you need to know about our handcrafted French Pot ice cream.
How do you ship ice cream without it melting?
We pack our ice cream in insulated coolers with plenty of dry ice to ensure it stays frozen solid during transit, even in the warmest weather.
When will my order arrive?
Orders are typically shipped via FedEx. You can select your preferred delivery date at checkout, and we will provide a tracking number once your frozen treats are on their way.
What is the French Pot process?
It is a traditional small-batch artisanal method where we produce only two gallons at a time, resulting in a dense, creamy texture and our signature giant chocolate chips.
Do you offer dairy-free or vegan options?
Yes, we offer a selection of Perfect Indulgence frozen desserts, which are animal-free and dairy-free but use real silk proteins to mimic the taste and texture of our traditional ice cream.
What should I do if my ice cream arrives melted?
We offer a 'Stay Cold' guarantee. If your order arrives melted, please take a photo and contact our customer service team immediately for a replacement or refund.
Are your products nut-free?
While we offer many flavors without nuts, all of our ice cream is produced in a facility that also processes peanuts and tree nuts. We follow strict sanitation protocols to prevent cross-contamination.